Frequently Asked Questions
Q: How do I cancel a reservation?
A: The easiest way is to cancel online with our new and improved cancellation interface. Please go to http://HaveAGoodNight.com/ and click on the cancellation link. If you are canceling a pre-paid reservation, please note that we will refund 100% of the reservation less a $25.00 reservation cancellation fee. Please note that different hotels have different cut-off dates for cancellation. Failure to comply with the hotel cutoff date may result in an additional one-night no-show penalty fee.
Q: Is my credit card number safe?
A: HaveAGoodNight.com has the utmost respect for your privacy and security. We never divulge any of your account information to anyone without your express authorization. For added security, we require that you log in using secure mode. We are very confident about the Internet security provided by Secure Sockets Layer protocol (SSL). The security features built into Netscape Navigator, Internet Explorer and AOL 3.0 (Mac and PC).
Q: What am I responsible for in regards to using this site and its related information?
A: The capability of this site, and the information accessible, is without any warranty of its performance, accuracy, completeness, merchantability, good and workmanlike service or fitness for any particular purpose, and the user accessing such information agrees to waive any and all warranties with respect to same.
Access to this site and use of the information contained thereon and/or the use of a credit card or other debit device or the creation of any liability or obligation in connection with the access to or use of the site is at the user's sole risk.
By proceeding to access and/or use this site and the information contained beyond this page, user hereby acknowledges and agrees to the term of usage set forth herein, assumes all risk of such usage and hereby waives any and all liabilities and damages which may arise out of or is in any way connected with user's access to or use.
In the event you do not agree to the above and foregoing terms of usage, you are not authorized to access or use the information and you must exit from this site.
Q: Which credit cards may I use?
A: Visa, MasterCard, American Express and Discover.
Q: How do I know if my reservation is confirmed?
A: We'll send you a confirmation email immediately after you complete your reservation. Your confirmation email will include reservation dates, hotel room rate, and rebate information.
Q: Why must I prepay for these special prices?
A: HaveAGoodNight.com has reserved these rooms in advance at these very special rates, and we need to be paid in advance so that we can continue to offer these great rates to our customers.
Q: How can I get a receipt for my stay?
A: You will need to use your confirmation email as a receipt for the room booked and paid in advance by credit card. For incidental charges, you will get an itemized receipt on departure from the hotel.
Q: Why do I see a lower rate than the rate that I booked?
A: Rates change all the time. Booking far in advance may result in rate changes near the time of your existing reservation. We do not have the ability to modify a reservation to change to the lower rate. For HaveAGoodNight.com's special discounted-rate properties you may cancel and re-book, however we will charge you the $20 cancellation fee. For all other properties with regular rack rates you will be bound by the hotel restrictions with regards to cancellation and re-booking.
Q: Who do I contact if I have questions on existing booking?
A: For questions not answered above, please contact us through customer service form. Please go to http://HaveAGoodNight.com/ and click on the customer service link.
Q: Will I be subject to a cancellation fee?
A: Depending on the hotel's cancellation policy, you may be entitled to a refund, subject to (i) any non-refundable cancellation fee imposed by the hotel and (ii) our $25.00 non-refundable cancellation fee. Please take time to review the hotel's policy to learn more about the cancellation penalty period.
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